Terms and Conditions

Astha reserves the rights to modify, change, remove or add parts of the terms and conditions without any prior notice. Changes will be effective from the time it is posted on the site. Please check the terms and conditions regularly for updates. Continued use of the site after any changes have been implemented will constitute the acceptance of the terms and conditions of the website.

Conditions of use:

  1. Your account

    To provide best services, we may require you to create an account or provide us with information to allow you to access certain services offered by our platform. We have the right with absolute discretion, invalidate the username and password of any account without prior notice, without providing reason and will not be responsible or liable for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

    The user will be responsible for maintaining the confidentiality of their user identification, password, account details along with personal details and information which they have provided. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent any misuse of the account. If you do believe that your account is being misused by someone who is unauthorized, you have to immediately inform us. You agree and acknowledge that any use of this site or the related services offered or any access to personal information, data or communications using your account will be deemed to be either performed by you or someone who you have authorized. You will also be agreeing and accepting that you shall be bound by and agree to fully indemnify us against any or all losses arising from the use of or access to the site through your account.

    Please make sure that all details provided by you are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing your account on the site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your personal data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure of use of the username and/or password.

  2. Privacy Agreement

    Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.

  3. Eligibility

    The website is only accessible and available to such people who can legally contract under the Contract Act, 1872. If you are a minor, that is under 18 years old, you will have a reference of someone who is of legal age. Astha reserves the right to terminate your account and refuse to provide you with access to the website if it is brought to Astha’s notice or if it is discovered that you have been part of illicit activities.
    By accepting the terms or using or transacting on the website, the user declares and undertakes that he/she is of legal age and is capable of entering into a binding contract and such usage shall be deemed to form a contract between the website and such user to the extent permissible under applicable laws.
    The usage of the services offered through the website is only available if the address of the user to which the product is to be delivered is within our area of operation.

  4. Delivery Policy

    Astha’s delivery policy depends on the product ordered. Most of the items are delivered on the same day. However specific class of items such as frozen and cooked products, the average time to process and delivery is 3 days.

  5. Communication

    When you use Astha-bd.com or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and or commercial messages), from us with respect to your use of the website and your order placed on the website. Additionally, any disclosures posted on this site, or sent to you by email fulfill the legal obligation of communication made in writing.

  6. Charges

    Membership on the website is free for users. Astha does not charge any fee for browsing and buying on the website. Astha reserves the right to change its fee policy from time to time. In particular, Astha may at its sole discretion introduce new services and modify some or all of the existing services offered on this website. In such an event, Astha reserves the right to introduce fees for the new services offered or amend/introduce fees or existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.

  7. Copyright

    The material such as the content, software or services contained on Astha-bd.com are the property of Astha Bangladesh. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Astha Bangladesh.

  8. Promotional Activities

    For promotions, Astha uses various advertisement and commercials which are truthful and not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the website before using the service and it will be assumed that each user is aware of every information provided in the website. Images of products in the website are for and by reference only and actual product may vary from the corresponding image exhibited. The website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

  9. Contract

    Your order is an offer to us to supply the product(s). When you place an order to purchase a product from us, you will receive an e-mail or an SMS to your mobile phone number confirming receipt of your order and will contain the details of your order. The order confirmation email is acknowledgement that we have received your order, but does no confirm acceptance of your offer to buy the product(s) ordered. When we send the order confirmation email and sms, a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930, i.e. the transfer of the property in the goods is to take place at a future time when the product is delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you.
    You cannot cancel your order for a product once it has been confirmed and it moves on to the production phase. Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies to the number of products ordered within a single order typical for a normal household.

  10. Product Description

    Astha attempts to be as accurate as possible. Astha does not manufacture or produce any products by themselves but are affiliated with the businesses that do and works as an intermediary between them and their customers. Astha warranties the product description due to strict quality testing and makes sure that the description is accurate, complete, reliable, current and error-free. If a product offered by Astha itself is not as described, your sole remedy is to return it in unused condition.

  11. Pricing

    Except where noted otherwise, the list price or suggested price displayed for products on Astha represents the full retail price listen on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on a particular day.

  12. Accessibility

    If the product does not meet the advertised specifications, or in case of product reaching the customer in damage or unusable condition, Buyer will have to let Astha know via e-mail, Contact Us page of the website, SMS or phone call.

  13. Cookies

    The site uses cookies which have to be enabled on the computer or smartphone used to access this site. It is a small data file which is stored in your hard drive when you visit certain websites. Cookie files contain certain information, such as a random number to assign an ID to the user. It cannot read data off your hard disk or read other cookie files created when visiting other websites.

  14. Return Policy

    Users may return their products during the time of delivery or within 7 days only if:

    1. Products do not meet the user’s expectations
    2. Damaged items during delivery
    3. Doubt on product quality and quantity.
    4. Received products which are in unacceptable condition.
    5. If product is unusable.
  15. Return Policy

    User may also return any unopened or defective product within 7 days of receiving the product. The product will not be eligible for return or replacement if:

    1. Damage is caused due to misuse of product
    2. Products which are tampered with and are missing UPC numbers.
  16. Refund Policy

    Astha tries its best to serve the users, but if under any circumstances beyond our control, we fail to provide the service, we will notify you within 24 hours of placing the order via phone call or text message. If the service requires any refund, it will be done within a maximum of 10 days after our acknowledgement.

  17. Supply Policy

    Astha, itself does not produce or manufacture any product, therefore we try to control the quality. If the quality is not up to the mark when tested by Astha, we will decline the use of the product from our website and discontinue its availability to our customers. If any user, at the time of receiving the order delivery finds any product to be defective or nonfunctional, we will return / replace the product. All products displayed on the website are subject to change and are subject to availability.

  18. Modifications

    Astha Reserves the right to modify these Terms and Conditions. Modifications will be effective immediately upon posting on Astha-bd.com. You are responsible for review of such modifications. Your continued access or use of Astha-bd.com shall be deemed your acceptance of the modified terms and conditions.

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